Activity 6: Emily’s review

For Emily to be assessed by the general practitioner, she and her mother need to travel approximately 60 km over dirt and bitumen roads. Emily finds this tiring and that it increases the pain and breathlessness that she experiences.

Margaret is a general practitioner who has been caring for Emily since her birth 10 years ago. As with many rural communities, she is acquainted with Emily’s family.

Activity 7: Collaborative approaches to care

Service delivery models for children with life-limiting illness

Many children with life-limiting illness are cared for by a multidisciplinary team including specialist palliative care providers as well as primary health and community health professionals. Being cared for by palliative care does not mean that a child is dying, in fact many children with life-limiting illness live into adulthood, but palliative care helps them to live as well as possible.

Paediatric palliative care is a highly specialised area of healthcare. A collaborative approach to care and decision-making is required to effectively respond to the complex needs of children and their families and enable ongoing support across the illness trajectory and outside of specialist settings. The transition to palliative care can be an especially difficult time. Coordination of care between acute and palliative care services is very important.[1]

Specialist paediatric palliative care services generally act in a consultative way to support the other members of the healthcare team, providing advice on pain and symptom management, practical supports and support during complex decision-making processes.[2]

Shared care models are commonly used in paediatric care. In these models, there is joint responsibility for care that is agreed between primary and specialist healthcare providers, the child and family. Shared care models are especially important for children and families living in rural and remote settings. Some strategies that support a shared care approach include:

  • Communication protocols that provide clarity around health provider roles and support communication between primary and specialist providers, as well as the child and their family. This requires greater use of secure messaging platforms and accessible online health records, as well as case conferencing, using telehealth when required
  • Interprofessional collaboration that is guided by evidence-based clinical practice guidelines
  • Care coordination that is supported by a case manager or nurse coordinator / navigator role
  • Continuity between services relies on good communication systems between primary health networks and local health and hospital networks, including use of health pathways. [3]

 


Coordination of care

Ensuring continuity and coordination of care for children and families is critical. A care coordinator is someone who has ongoing involvement with the child and family during the palliative care phase or during transition from paediatric to adult services. Some expectations of this role include:

  • Providing a link between the child and various healthcare teams involved in their care
  • Helping the child navigate services
  • Acting as a representative for the child, to support and advocate as needed
  • Ensuring the child has support for education and employment, community inclusion, health and wellbeing, and independent living and housing options
  • Supporting the child following transition to adult services and handing over care to a care coordinator in adult services.[4]

Key elements of a coordinated service delivery model for children with life-limiting illnesses are included in the following table. [1-2, 4]

Elements of a coordinated service delivery model for paediatric palliative care
Integrate services across the continuum of care
  • Deliver a comprehensive service with a family-centred care approach
  • Allow families to make informed choices about care of their children
  • Coordinate and integrate paediatric palliative care services
  • Integrate all aspects of care under same goals.
Provide appropriate home-based support
  • Provide support and resources to give families the option of caring for children at home
  • Provide access to palliative care services and resources
  • Ensure adequate respite facilities when required, including out-of-home as well as in-home options, and short or longer-term
  • Recommend appropriate community support organisation.
Provide a coordinated, flexible and responsive program
  • Allow for flexibility of care needs for children and their families, between home, hospital and palliative care service
  • Promote coordination and continuity of care through a collaborative approach from health professionals and community-based palliative care services.
Improve access to services for rural communities
  • Identify strategies to overcome isolation that causes problems with accessibility, costs, travel, disruption to home life and more
  • Recruit and train clinical and non-clinical service providers in rural and remote regions
  • Facilitate regular telecommunication links with palliative care services for families living in rural and remote areas
  • Develop specific strategies to provide support to communities through online and phone services.
Improve the interfaces with other related sectors
  • Strengthen links between paediatric palliative care services and disability and education sectors
  • Integrate paediatric and adult palliative care service
  • Paediatric palliative care service may have a 24 hour advisory service.
Develop and implement educational programs
  • Assist and provide appropriate education for children and families to understand what palliative care is and how it can assist them
  • Provide palliative care training and education for generalist workforces, particularly for those in rural and remote areas
  • Ensure formal training, feedback and a means of challenging current practices of paediatric health professionals in their thinking about paediatric palliative care.
Provide professional development
  • Provide paediatric-specific, clinical support and professional development opportunities for health professionals providing a palliative approach to care

Activity 8: Supportive approaches to care

Assessment and management of symptoms and quality of life

Symptoms can manifest differently in children when compared to adults. Children may also have different psychological, behavioural and social responses to symptoms. As a child’s body grows and develops rapidly, frequent assessment and updating of management strategies is required. [1-2]

Fear of uncontrolled pain and other distressing symptoms is a source of anxiety for children and their families. Poor symptom management, especially at end of life can impact on the family’s grief and healing after the child has died.[1,3]

Children’s self-report of their needs and experiences is important, although the way such assessment is conducted needs to take into account the unique characteristics of the child. The observations of family members and health professionals are integral to identify the child’s needs especially where children are too young or unable to communicate effectively how they feel.[4-5]

Symptoms that can be experienced by children with life-limiting illnesses include:[1-2, 6]

  • Pain
  • Dyspnoea/cough
  • Fatigue
  • Poor appetite
  • Nausea and vomiting
  • Constipation/diarrhoea
  • Change in sleeping patterns
  • Deteriorating ability to swallow
  • Fever
  • Anxiety
  • Seizures
  • Irritability/agitation.

Management of symptoms requires:

  • Careful assessment
  • Identification of contributing factors
  • Tailoring of pharmacological and non-pharmacological strategies to the child’s needs
  • Ongoing evaluation and monitoring.[1]

Pain and symptom management in children with life-limiting illnesses is especially complex due to the unique biological, pharmacokinetic, psychosocial, and spiritual factors associated with a child’s growth and development.

For example, measurement of pain for infants, younger children and children with neurological impairment, is more accurate through non-verbal assessment and through observing changes in their body and behaviour. [6] In older children and adolescents, using a scale to self-report pain can be an effective tool. A systematic review of tools used found the effectiveness of tools depends on the child’s age, purpose of using the tool, questions asked and implementation of the tool. [1]

Children’s metabolic rates and physical size require specific dosing protocols for medications and regular review for the pharmaceutical management of pain. Consultation with a specialist pain health professional or paediatric palliative care service is recommended if there is any unfamiliarity in paediatric dosages. [2]

Activity 9: Emily’s case conference

Margaret has organised a case conference via videoconferencing with the Paediatric Cardiology Team and Paediatric Palliative Care Service. Both services are located in a large metropolitan hospital.

The Paediatric Cardiology Team has been involved with Emily’s care since her birth. Emily’s medical records were sent through to the Paediatric Palliative Care Service prior to the meeting for review.

Activity 10: Psychosocial, spiritual and cultural support

Children and their families have most of their needs met through the family and community networks. These networks include schools, churches, sporting groups, neighbours, friends and community health services. Some families can have specific people in the community (eg, Elders, spiritual or community leaders, or extended family members) who need to be involved in decision-making regarding health care. This particularly important to consider when working with Aboriginal and/or Torres Strait Islander families.[1]

Psychosocial, spiritual and cultural assessment includes consideration of:

  • The child’s developmental stage
  • The child’s experience of symptoms
  • The effectiveness of communication between the child, family and healthcare team
  • Practical factors affecting the family, including financial and living situation and social support
  • The child and family’s religious or spiritual backgrounds and beliefs. Assessment tools such as the FICA Tool for spiritual history assessment can be useful
  • The child and family’s cultural background and connections to culture and community. [2-3]

Communication with Aboriginal and Torres Strait Islander families regarding these aspects of care can be supported by using culturally-specific discussion-starter cards, such as the Yarning Companion Resources.

Adolescents have unique support needs as the dynamics involving the adolescent, their family and health professionals change. Psychosocial, hormonal changes, cognitive and physical growth and developmental changes occur in teenagers and adolescents that require unique care and communication. Transitioning adolescents to adult care facilities requires careful planning between adolescents, families and health professional teams.[4]

Strategies that assist with a successful transition of care to adult centres include:

  • Healthcare transition plan in early adolescence
  • Transition policy agreed upon by members of the healthcare team
  • Preparation period and educational program for adolescent and family
  • Network of palliative care services and youth and adult services
  • Liaison personnel for paediatric and adult services. [4]

Children are cared for in a variety of settings including at home, hospice (in some states and territories) and acute care facilities. When children are cared for away from home, parents require unrestricted visiting, clear communication with staff and involvement in decision-making. [4]

Activity 11: Support for families and communities

Family structures and households are diverse. Health professionals need to understand circumstances unique to each family. Parents need to feel they can trust and access the healthcare team, be able to ask questions and be kept informed about their child’s progress. [1] Parents can also have different perspectives and needs from each other, so it is important to respond to individual needs.

Caring for a child with life-limiting illness can be physically and emotionally exhausting, often for an extended period of time. It is important to help families to maintain hope, by using a ‘hope for the best, prepare for the worst’ approach.[2]

Strategies should be offered to assist parents and carers to deal with this level of stress, including:

  • Educational programs highlighting the positive aspects of caring
  • Education for pain and symptom management
  • Counselling and support group involvement
  • Behavioural sleep intervention
  • Involvement in group educational programs
  • Telephone support service
  • Psychosocial support
  • Educational programs to teach parents and carers how to assist with physical aspects of care
  • Environmental adaptations and home modifications to assist with care
  • Respite services
  • Continued contact with friends, community and interest groups.[3]

Psychosocial support for parents involves recognising the meaning and impact of their impending loss. It also involves engaging with parents about their thoughts and feelings as they provide end-of-life care to their child. Parents who have lost a child have described valuing health professionals who:

  • Approached them on a human level
  • Acknowledged their impending loss
  • Initiated conversations that enabled parents to share their thoughts and feelings
  • If desired, enabled social support from other parents who shared similar experiences. [4]

Guilt can be experienced and acting out, attention seeking and becoming withdrawn are behaviours that can be displayed by siblings of children with a life-limiting illness. Stress in siblings can be reduced if they are supported, prepared for their sibling’s death and have close family relationships. [5]

Grandparents can be a supportive lifeline for families. Strategies to assist grandparents include:

  • Providing access to education and information regarding their grandchild’s condition
  • Supporting communication between grandparents and their adult children
  • Referral to support groups or workshops specifically tailored to grandparent perspectives. [6]

Respite or short breaks can be beneficial for both children and their families by assisting to prevent carer burden. Respite can be provided in the form of direct respite where children are cared for either at or away from home, or indirect respite where support workers assist with domestic chores and babysitting of siblings. Respite services for children often meet specific needs such as education, play and social interaction that assists to reach developmental milestones. For adolescents transitioning to adult respite services, extra activities required for development need to be identified.[7]


Community support

Bereaved parents can become quite isolated as other families with children may inadvertently avoid them and avoid discussing the deceased child – sometimes because they don’t know what to say. Communities and schools can offer much needed support to families. Communities as a collective can experience grief both privately and publically, which may require support on a larger scale. Myths and inaccurate information can be passed around a school or community. Leaders and teachers should be supported, with permission from the family. Education and support can assist with developing an appropriate awareness and understanding within a specific community setting. [8-9]

The Compassionate Communities movement have some helpful resources to support communities in caring for families.


Follow up after a child’s death

Parents are at an increased risk of psychological distress and complicated grief following the death of their child. [5] As well as careful communication during a child’s palliative care, it is useful to arrange professional bereavement follow up after a child’s death to allow parents to:

  • Ask questions
  • Talk about illness, death, coping
  • Talk about events around time of death
  • Discuss post mortem findings if warranted
  • Discuss further support.

Activity 12: Emily’s progression

Emily is now 12 and her health has continued to decline over the past 18 months. Emily’s extended family, friends and school community have continued to be supportive.

Activity 13: Self-care for health professionals

As children with life-limiting illnesses are often under the care of health professionals for many years, the end-of-life phase and the death of a child can be distressing for health professionals.[1] An opportunity for family and health professionals to talk in a safe environment can have lasting positive effects. [2]

Self-care strategies are described in PCC4U Module 2.

Activity 1: Cultural diversity and cultural safety

Cultural diversity in Australia

Australia has always been a multicultural continent. Aboriginal and Torres Strait Islander peoples are the First Nations peoples of Australia, and have lived on this land for over 60,000 years. They are the oldest continuous cultures on Earth. There were many different language groups and cultural ways before the arrival of Europeans. Significant diversity of cultures, social structures and ways of life exist among First Nations peoples.[1]

Australian society today has one of the most culturally-diverse populations in the world, as these key statistics illustrate:[1-4]

  • 29.3% of people were born overseas (first generation) and 22.2% had one or both parents born overseas (second generation)
  • The most common countries of birth of people born overseas living within Australia include England, India, China, New Zealand and Philippines
  • 22.8% of people speak a language other than English at home
  • The top five languages spoken are: English, Mandarin, Arabic, Vietnamese and Cantonese.
  • There has been significant growth of communities from Nepal, India, Pakistan, Iraq and the Philippines, from the 2016 to 2021 census.
  • Of Australians who are aged 65 years or over, 37% were born overseas, with many representative of the post-war migration of the 1950-1960s. The number of older Australians who were born in China and India is also increasing.

 


Cultural safety and its application to palliative care 

It is important to acknowledge cultural and linguistic diversity and to provide care and support according to people’s preferences. Your personal attitudes and beliefs can distort how you perceive people from different cultures and diverse groups. Cultural safety provides an important framework for palliative care. It involves health professionals examining their own beliefs, behaviours and practices, as well as issues such as institutional racism, to ensure that their services are perceived as safe by the person receiving care.[5]

Cultural safety is a framework developed by Māori nurse, Irihapeti Ramsden in the late 1980s. It extends beyond cultural awareness and cultural sensitivity and aims to ensure that the care provided meets the person’s cultural needs and promotes feelings of being safe.[6] Cultural safety provides the framework in which to deliver culturally-responsive care.[7]

Additional learning on cultural safety and culturally-responsive care is provided in PCC4U Focus Topic 2: Prerequisite Knowledge

Activity 2: Diversity and palliative care

Diversity is what makes a person or group unique and is not just associated with ethnic background. Diversity can be reflected in many ways including ethnicity, cultural background, language, religion, gender, sexual orientation, age, socioeconomic status and disability status.:[1-3]

Diversity influences health beliefs and care practices, including beliefs about dying, death and bereavement. However, a person’s preferences cannot be assumed based on their identification with a particular group. Individual and family needs and preferences should be discussed to ensure that people receive the right care at the right time.[2, 4]

This content is covered in more depth in Core Module 1: Activity 3


Barriers to palliative care

A recent report by the Australian Government has highlighted that there are various groups of people in our communities who experience barriers to the provision of palliative care. These include:[6]

Underserved populations: People living with different types of vulnerability:
  • Aboriginal and Torres Strait Islander peoples
  • People from culturally and linguistically diverse backgrounds
  • LGBTIQ+ peoples and communities
  • Ageing or frail people, particularly those living in residential aged care
  • People living in rural and remote areas
  • Refugees
  • Veterans
  • Prisoners.
  • Homelessness
  • Disability
  • Mental health concerns
  • Institutional care experiences in childhood
  • Social isolation
  • Economic disadvantage
  • Survivors or trauma.

It is important to note that there is considerable diversity among people within and between these groups. There are also many people who experience more than one of these types of vulnerabilities. What these diverse groups have in common is that they all experience barriers to accessing palliative care.[6]

A history of disadvantage, marginalisation and trauma contributes to an increased risk of chronic disease and life-limiting illness, and therefore an increased need for palliative care, especially later in life. Unfortunately, the cultural and personal factors involved contribute to significant barriers to accessing healthcare, particularly palliative care. This can mean that those who have the greatest need for palliative care, are among those least likely to receive it.[6]

The most important strategy for improving access to palliative care is to shift from providing special care to people from underserved populations to providing inclusive care to all people.[6]